REFUND POLICY
At Freedom Fashion, we value our customers and strive to offer the best service possible. However, in the event that you are not satisfied with your purchase or have any issues with our products/services, we have established this Refund Policy to address such concerns.
1. GENERAL TERMS
- This Refund Policy applies to all products/services purchased from our Website. By using or purchasing from our Website, you agree to the terms outlined below.
- Refunds may be granted under the following conditions:
- If the product is defective or damaged upon receipt,
- If the service provided does not meet the terms outlined during the purchase,
- If you cancel your order before the product is shipped or service initiated.
2. CONDITIONS FOR REFUNDS
- To be eligible for a refund, you must provide proof of purchase (such as an invoice or receipt) and contact us within the return window specified below.
- The product must be returned in its original packaging, along with all accessories, and must not show any signs of use or damage caused by the customer.
- For services, the refund request must be made before the service has been completed or if there is evidence of unsatisfactory performance.
3. NON-REFUNDABLE ITEMS
- Certain items may not be eligible for a refund, including:
- Products that are personalized or customized,
- Digital products once they have been downloaded,
- Services that have been fully rendered.
4. PROCESSING REFUNDS
- Once we receive your refund request and all required documentation, we will inspect the product or review your case and notify you of the approval or rejection of your refund.
- If your refund is approved, the refund will be processed through the original payment method used during the purchase. Please allow 5-10 business days for the refund to be reflected in your account.
5. CONTACT US
If you have any questions or concerns regarding this Refund Policy or if you wish to request a refund, please contact us at:
- Freedom Fashion
- Email: freedomfashion786@gmail.com
